IP Mail
Your answer to Cost-Effective, End-to-End Managed Communications
Email is the backbone of all business communications due to its convenience and ease of use. However, running mission critical messaging services in-house drains resources, time and budget spent on hardware, software, upgrades, maintenance, security issues and the staff to support a 24/7 environment.
The managed IP Mail service removes the in-house burden and offers a highly available, secured and centrally managed messaging and collaboration service, with features such as mail, scheduling, contact and task management capabilities.
With IP Mail, the implementation, maintenance and daily operation of the customer email environment can be fully outsourced. The customer still maintains full control over user provisioning and administration functions through the Delegated Management utility.
The managed email service (IP Mail) allows a customer to control its messaging environment without operating it!
Building Security email Solutions That Work For Your Business
Email is the lifeblood of multinational organisations but with 90% of viruses to date having been spread using email, it can also threaten valuable corporate assets, diminish productivity and compromise information integrity. Another email enabled assault is Unsolicited Commercial Email (UCE), otherwise known as Spam, which fills mailboxes, consumes bandwidth and wastes time and money.
As a managed security provider to global multinationals, we understand security and its implementation. Our Spam and Virus protection delivers unprecedented Spam/Virus protection making email a safer and more productive medium. The solution is implemented at the Internet mail server and is based on the award winning solution from Symantec Brightmail that boasts industry leading accuracy rates for maximum protection.
Spam and Virus Protection Service Data Sheet
What is IP Mail Service?
The IP Mail Service, is our messaging and collaboration service, which is designed to help you communicate more effectively. It enables you to send and receive electronic mail and other forms of interactive communication through computer networks while it interoperates with your existing client software, such as Microsoft Outlook, Microsoft Outlook Express, Lotus Notes and other email client applications.
The IP Mail Service is based on Internet technology; the service is monitored and secured according to our stringent network standards. The IP Mail Service is implemented on a central platform, widely accessible to users and offers them unlimited reach through interconnections with gateways to the Internet, X.400 world, fax, AS2 and SMS networks.
Does IP Mail support Calendar services ?
Yes, The IP Mail Calendar Service is a valuable time and resource management tool that facilitates team collaboration by enabling users to manage and coordinate events, meetings, tasks, and resources. With its intuitive, web-based interface and support for multiple client solutions, end users can access their personal, public, or group calendars anytime, anywhere, from any web-enabled device.
Does IP Mail support Address book services ?
Yes, long gone are the days when all you needed to remember was a person's phone number. With the advent of mobile phones, the home computer and pocket pc's there are now multiple ways to get in touch with your business relations, all of which you can track within the IP Mail Address Book.
Is the IP Mail service protected against Virus and Spam ?
Yes, The Anti-Virus solution is deployed at the Internet mail server and delivers integrity and enhanced security for the customer's network, reduces the network costs and preserves customer mail service uptime. The Virus protection is based on the Symantec virus rule sets.
The Anti-Spam solution offers unprecedented Anti-Spam defenses and technologies to make email more productive. It is deployed at the Internet mail server and is based on the award-winning solution from Symantec that boasts the industry's highest accuracy rate, ensuring that important email is not missed. It is used globally to protect over 300 million mailboxes and filters 90 billion messages a month (approx. 15% of worldwide email). Statistics indicate that approximately 60% of all Internet email is Spam.
Does IPMail support gateway services ?
Yes, gateways to Fax, SMS, AS2 and X.400 are available.
Can I access my IP Mail service via the WEB ( WEB Mail ) ?
Yes, a robust one-point access to the IP Mail services like email, calendar, to-do list, personal & global address book is offered via the IP Mail WEB Portal.
How can I add/change/delete IP mail accounts ?
The Delegated Management function, means that user provisioning and configuration are performed via the IP Mail WEB Portal which allows customer administrators to add/modify/delete user entries while customer end users can change their personal user settings.
How do your support the IP Mail service ?
The IP Mail Service is monitored, controlled and managed by our Management Centre. A dedicated 24/7 Messaging support helpdesk is available for all messaging related questions.
For whom is the service designed ?
It is a business quality service designed for organisations that want to outsource the implementation, maintenance and daily operations of their internal email system while providing secure access to the rest of the world. It is a powerful and vital business tool that has the flexibility to transmit a wide variety of data in virtually any format.
What are the major benefits of this service?
- Enables focus on customer business needs, instead of becoming messaging or security experts.
- Operations Center offers 24/7 monitoring, management and technical support.
- Delivers high availability.
- Eliminates capital outlay for hardware and software.
- Reduces your IT staffing needs and eliminates expenditure on IT training.
- Provides highly secured and fully redundant network service topology.
- No single point of failures in hardware or network components.
- Inbuilt scalability allows the service to grow with the customer requirements.
- Customers receive a web based portal to access support information and delegated management
How does a customer implement the service ?
After signing up, the customer users receive a password and an e-mail address. The users then install the service using the mail client from their browser or any dedicated Internet mail client that uses POP3, IMAP4 and SMTP access techniques. The customer's mail servers can be interconnected after enabling them in the firewall and after passing a test procedure. Messaging will advise and help you to develop the best possible solution and or migration.
How is security addressed ?
IP Mail Service has been created behind a secure firewall which allows for secure access over private and open networks, such as the Internet. The directory also plays a central role in providing optimal security. Passwords are stored in the directory and submitted to the firewall, access nodes and mail server at each session. This offers maximum security while not increasing the complexity of usage. All sessions are encrypted so there is no danger of leaking information over the Internet. In addition, there is an optional virus-checking facility for all SMTP messages.
Can a user's existing address or domain name be used ?
Yes, existing addresses or domain names can be used and we will work with the customer to develop the best solution.
What are the performance levels ?
IP Mail is based on a proven and reliable platform and managed with operating policies and procedures that we have been running for several years. This allows us to provide an SLA that is competitive in the market. Service availability is currently set at 99.7% measured over a 3-month period (excluding outages for planned maintenance and exclusive down time caused by access networks)
How is access provided ?
The IP Mail servers are located in our data centre. These servers can be accessed via a large variety of access networks, being the BT's network (MPLS, ATM, Frame Relay, IP VPN, MobileXpress) or the public Internet. Communications over the Internet are encrypted with VPNs or SSL (so there is no danger of leaking information over the Internet). The IP Mail service is connected to both networks over a high bandwidth connection, where the customer environment may only have a small bandwidth connection. The centralised messaging technology can employ load balancing, network peering and redundant network interconnections to help ensure that the email service is available when you need it.